
IGT AI Lab | Helping Cities Transform
A rapidly growing suburb in Georgia faced significant challenges in managing its residential and commercial real estate permitting processes. The city's permitting department struggled with a high volume of citizen inquiries, leading to long wait times and delays in approvals. Manual processes and limited staff resources compounded the issue, creating frustration among residents and businesses. The city needed a scalable, efficient solution to address repetitive questions, reduce processing delays, and improve overall citizen satisfaction.
10xÂ
Faster processing speeds and responses to query questions
92K
User base
20%
boost in efficiency to respond to the query.
A snapshot of our client's success
The Challenges
Data Privacy and Security: Ensuring compliance with regulations. | Integration Issues: Compatibility with existing systems. | Change Management: Adapting to modern technology. |
The SolutionÂ
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Our team developed a Proof of Concept (POC) for a conversational AI chatbot tailored to the city’s permitting department. Leveraging advanced natural language processing (NLP) and tools such as Microsoft Azure Bot Services and Dialogflow, the chatbot was designed to:
Answer Common Questions:Â Address frequently asked queries related to permitting, zoning, application requirements, and timelines.
Guide Users Through Processes:Â Provide step-by-step guidance on submitting permit applications and accessing required forms.
Integration with City Systems: Integrate with the city’s permitting database to offer status updates on submitted applications.
Availability: Operate 24/7 to assist residents and businesses beyond standard office hours.
The POC involved close collaboration with the city’s IT and permitting departments to ensure the chatbot was intuitive, accurate, and aligned with local regulations. We also conducted user testing with residents and local developers to refine the bot’s functionality and improve user experience.
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The Impact
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The chatbot POC demonstrated significant potential to transform the city’s permitting operations:
Improved Citizen Experience:Â Citizens received instant answers to their questions, reducing the need to visit or call the permitting office.
Increased Efficiency:Â Staff resources were freed to focus on complex cases, resulting in faster permit processing times.
Scalability: The chatbot handled up to 70% of inquiries autonomously during the trial phase, showcasing its ability to manage increasing demand as the city grows.
Cost Savings:Â Automating repetitive tasks reduced the dependency on additional staffing, saving the city an estimated 25% in operational costs.
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Why IGTÂ
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We offer state-of-the-art Gen AI services, and we operate a dedicated Innovation Lab to drive creative and technological breakthroughs. Our solutions empower businesses with AI-driven tools on AWS, GCP and Azure for LLM, analytics which seamlessly integrate into business workflows for maximum impact. The Innovation Lab fosters innovative research, enabling us to deliver tailored, scalable, and ethically designed Gen AI solutions that keep organization ahead in a challenging landscape.Â
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