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Managed Services

Our managed services stand out because we treat your IT infrastructure as if it were our own, ensuring every detail is managed with care and precision. From proactive monitoring to swift issue resolution, we go beyond standard support to deliver solutions that keep your business running seamlessly. Our personalized approach and commitment to excellence set us apart, making us a trusted partner invested in your success.

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Uptime Reliability

Our managed services ensure an average of 99.9% uptime across client IT infrastructures, minimizing disruptions and maximizing productivity.

Proactive Issue Resolution 

We resolve 95% of IT issues proactively through real-time monitoring before they impact business operations.

Customer Satisfaction

With a client satisfaction rate of 98%, our dedicated support team consistently delivers exceptional service and responsiveness.

Cost Efficiency

Our optimization strategies have helped clients reduce IT operational costs by an average of 25% while improving overall performance.

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Our Expertise

Managed IT Infrastructure Proactive management and monitoring of servers, networks, and endpoints to ensure seamless operations and minimal downtime.

Cloud Management Services Support for cloud migrations, optimization, and ongoing maintenance for platforms like AWS, Azure, and Google Cloud.

Cybersecurity Services Comprehensive threat detection, prevention, and response, including managed firewalls, antivirus solutions, and vulnerability assessments.

Backup and Disaster Recovery Regular data backups, rapid recovery solutions, and robust disaster recovery planning to ensure business continuity.

Remote Monitoring and Management (RMM) Real-time monitoring and remote resolution of IT issues across all devices and systems.

Help Desk and Technical Support 24/7 help desk services to address user issues, provide troubleshooting, and offer technical assistance.

Network Management Design, configuration, and management of networks to ensure optimal connectivity, performance, and security.

IT Service Management (ITSM) Streamlined ticketing and service delivery processes for managing IT requests, incidents, and changes.

Software and Patch Management Regular updates and patching for operating systems and applications to enhance security and performance.

Data Management and Analytics Structuring, monitoring, and analyzing data to unlock insights and drive informed decision-making.

DevOps Management Automating and optimizing development and operational workflows for faster and more reliable deployments.

On-Demand IT Consulting Expert guidance to align IT strategies with business objectives and improve overall efficiency.

Our 5 step approach to managed services 

We take a comprehensive 5-step approach to managed services, encompassing assessment, solution design, seamless implementation, proactive management, and continuous optimization to ensure your IT environment operates at its best.​

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Phase 1:
Assessment & Planning

We conduct a comprehensive evaluation of your current IT environment to identify pain points, inefficiencies, and opportunities for optimization.

Phase 3: Implementation and Onboarding

Our team seamlessly integrates managed services into your existing infrastructure, ensuring minimal disruption and maximum efficiency.

Phase 5: 
Continuous Optimization and Support

We provide ongoing optimization, regular updates, and dedicated support to adapt to your evolving business needs and maintain long-term success.

Phase 2:
Custom Solution Design

Based on your unique needs, we develop a tailored managed services strategy, outlining tools, processes, and support structures to align with your goals.

Phase 4:

Proactive Monitoring and Management

With 24/7 monitoring, we proactively manage your systems to resolve potential issues before they escalate, ensuring peak performance.

Case Study | Retail | South America

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Managed Services through Microsoft AI Cloud Partnership 

Our client, a rapidly growing e-commerce platform, struggled to manage an ever-increasing volume of customer service requests. Delayed response times and inaccuracies in ticket resolution were driving down customer satisfaction and revenue. InfoGlobalTech stepped in with a managed services approach, leveraging cutting-edge AI and Microsoft Cloud technologies to deliver scalable, efficient, and customer-focused solutions.

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